Improving our customer's experience is of utmost importance to build a more sustainable future. To us, any meaningful discussion of the customer experience has to begin with excellence in internal interactions at organizational level. In an ever changing environment with endless complexities, any transformation endeavor will result in failure unless all facets of a highly complex organization is taken into account, so this is my fundamental belief that in dealing with evolving complex situations, organizational transformation must be based on a totally different holistic paradigm. NAK’s stunning growth rate (CAGR 180%) in the last four years while adhering to the highest standards and surpassing customers’ expectations, proves that the paradigm shift has happened and mingled with NAK’s DNA. Let’s build the future together.