The key Responsibilities :

 

Verify the global coherence of the Company’s processes.

Implement and manage the Process Management System in coordination with the different actors and contributors of the processes. Set up and manage process reviews.

Update processes according to strategy plan and identify the control points.

Propose and pilot overall improvement action plans.

Elaborate and updates the risk matrix of the Company according to the COSO standards.

Implement the COSO risk management approach  to the Process Management

Foster Internal Control and Risk Management culture (COSO) within the Company and propose action plans to improve manager adherence.

Inform and advise the Company’s top management about risks and internal control management

Define and implement the Company quality policy and certifications.

Determine (supporting the management team) required processes and quality systems (ISO / ITIL / Lean / Sigma /ETOM, etc.) necessary to achieve the Company’s strategy.

Implement the selected quality systems.

Implement control tools required for a permanent quality results to support active, and dynamic management.

Establish internal quality audit plan, manage the audit roadmap

Definition and follow up of relevant KPIs.

Monitor adherence to required standards with operational managers and follow up action plans.

Coordinate quality review and testing processes to ensure continuous quality improvements.

Support operational teams for all required actions to permanently optimize the quality and productivity and to resolve customer issues.

 

Key Professional Competencies:

Experience of the Telecommunications services.

Experience in Etom.

Experience in implementing COSO standard for risk management

Experience in processes description, process reporting and process reviews 

General knowledge and culture of all finance domains

Expertise in implementing advanced quality systems and models, and preparing successfully quality certifications.

Expertise in quality (ISO).

Expertise in BPMN2

 

Qualifications & Experience:

At least 3 years of related experience and BS degree in technical fields. In case of having an associated degree should have at least 6 years of related experience.

According to Iranian Job Classification Principles, replacement of Working Experience and Education is also possible for this position.